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Privacy policy for our customers

Privacy policy for our customers to protect your personal information

With the following information, we would like to give you an overview of the processing of your personal data by us and your rights under the Data Protection Act.

1. Data protection information pursuant to Articles 13, 14 and 21 of the EU General Data Protection Regulation (EU GDPR)

With these data protection notices, we inform you, our customers, in accordance with the EU General Data Protection Regulation (EU GDPR) applicable from 25 May 2018 on the processing of your personal data by us as well as the rights to which you are entitled. These notes will be updated as necessary and below


released. Under


you will find further privacy notices for the visitors of our website in German Language.

1.1 Who is responsible for data processing and to whom can you contact?
Responsible for the data processing we are - your tour operator SAFARI aktuell Touristik GmbH, Wernher-von-Braun-Str. 5, D-63263 Neu-Isenburg, E-Mail: info@safari.de

2. What data and sources do we use?
We process personal data that we receive in the course of processing our business relationship with you. The data is obtained directly from you, e.g. as part of the travel or car rental booking or any other order.

Specifically, we process for the performance of our services:

  • Master data for the execution and fulfillment of the travel service. (e.g., the name and address of the travel applicant, e-mail address, telephone number, name of the persons traveling, and the date of birth or age of all travelers, nationality)
  • If necessary. Legitimation data for VISA applications (e.g., passport data)
  • Data in connection with the processing of payments and, if necessary, as security for the deposit of travel services (for example bank data, credit card data)
  • Correspondence (e.g., correspondence or e-mail traffic with you)
  • Data of your past or previous bookings and stays booked or provided by us (eg previous trips, personal preferences, reviews)
  • Advertising and sales data (e.g., about new potentially interesting travel deals)
  • Health data for the prevention of accidents and for the protection of the traveler (eg degree of physical disability, severely handicapped ID, food intolerances, allergies, pregnancies)

3. On which legal basis is your data used (purpose of the data processing)?
The following information provides information on what and for what purpose we process your data.

3.1 For the fulfillment of contractual obligations (Article 6 (1) (B) EU GDPR)
We process your data to carry out our contracts with you, in particular for the execution and processing of booked travel services. The purposes of data processing are specific to the specific travel services and contract documents (e.g., accommodation, transfer, rental car, flights).

3.2 In the context of balance of interests (Article 6 (1) (f) EU GDPR)
To protect legitimate interests, your information may be used by us or by third parties. This is done for the following purposes:

  • Support of our sales organization in travel consulting and support and distribution in the context of travel support
  • Further development of travel services and additional products
  • Advertising, market and opinion research
  • Asserting legal claims and defense in legal disputes
  • Prevention and investigation of criminal offenses
  • Ensuring IT security and availability of IT operations
  • Our interest in the respective processing results from the respective purposes and is otherwise of an economic nature (efficient performance of tasks, distribution, avoidance of legal risks). As far as the specific purpose allows, we process your data pseudonymized or anonymized.

3.3 On the basis of your consent (Article 6 (1) (A) EU GDPR)
If you have given us consent to the processing of your personal data, this respective consent is the legal basis for the processing mentioned therein. In addition, you may have the promotional address by e-mail, phone or messenger service approved. You can revoke your consent at any time with effect for the future. This also applies to declarations of consent that you have given us before the validity of the EU GDPR, ie before 25 May 2018. The revocation works only for future processing, not for already done. Please contact our contact address.

3.4 Due to legal requirements (Article 6 (1) (c) EU GDPR)
We are subject to various legal obligations and legal requirements (eg Civil Code (BGB), Commercial Code (HGB), GoB, Passenger Information Act, EU Package Travel Directive, Tax Laws of the Federal Republic of Germany). The purposes of the processing include identity and age checks, fraud prevention, the fulfillment of tax control and reporting obligations as well as the assessment and management of risks.

4. Who gets my data?
A transfer of your data takes place only in compliance with the EU GDPR and only as far as a legal basis allows. Within our sales organization, only those entities will receive the information they need to fulfill our contractual and regulatory obligations or to perform their respective duties (such as sales, customer service, tour guides, service providers, hotels, rental cars or transfer companies).

In addition, the following locations can receive your data:

  • Processors employed by us (Article 28 EU GDPR), in particular in the area of ​​booking systems and IT services, logistics and printing services, who process your data according to our instructions
  • Public authorities and institutions (tax authorities, embassies of the destination country) in the presence of a legal or regulatory obligation (retention obligations, VISA procurement, obtaining entry regulations) as well as
  • other bodies for which you have given us your consent to the transfer of data.

5. How long will my personal information be stored?
If necessary, we process your personal data for the duration of our business relationship, which includes the initiation and execution of a contract for the execution of a travel service. In addition, we are subject to a variety of storage and documentation obligations, including but not limited to the Civil Code (BGB), the Commercial Code (HGB), the Tax Code (AO) and the EU Package Travel Directive. The deadlines for storage and documentation specified there are two to a maximum of ten years. Finally, the storage period is also judged by the statutory limitation periods, which, for example, according to §§ 195 ff. Of the Civil Code (BGB) usually three years. The storage of your personal data based on your consent takes place until further notice.

6. Will my data be transmitted to a third country?
We only transfer your data to countries outside the European Union if this is necessary for the execution and completion of the travel services or if it is required by law or if you have given us your consent (long-distance travel). As a tour operator for Africa your data z. For example, during a gorilla trek in Uganda and Rwanda or as advance information for the Tanzanian national park authorities, you are required to enter the national parks.

7. Do I have specific rights in handling my data?
Under the respective legal requirements they have the right to information (Art. 15 EU-DSGVO, § 34 Federal Data Protection Act (BDSG) in its version valid from 25 May 2018), to rectification (Art. 16 EU-DSGVO), to cancellation (Art. 17 EU-DSGVO or § 35 BDSG), to limitation of processing (Art. 18 EU-DSGVO) and to data portability (Art. 20 EU-GDPR). In addition, you have a right of appeal to a data protection supervisory authority (Art. 77 EU-DSGVO or § 19 BDSG)

8. Is there an obligation for me to provide my data?
As part of our business relationship, you only need to provide the personal information that is required to establish, conduct and terminate a business relationship or that we are required to collect by law. Without this data, we will generally have to refuse to conclude the contract or to execute the order or to be unable to complete an existing contract and to terminate it if necessary.

9. Is there automated decision-making in individual cases?
In principle, we do not use automated decision-making pursuant to Art. 22 EU GDPR to establish and conduct the business relationship. If we use these procedures in individual cases, you will be informed separately, provided that this is prescribed by law.

10. Will my data be used in any way for profiling?
We sometimes process your data automatically with the aim of assessing your potential interest in certain products, offers and services. (so-called "profiling" according to Art. 4 Nr. 4 EU-DSGVO). The evaluation is based on statistical procedures, taking into account your previously booked travel and services with us. We use the results of these analyzes for a targeted and needs-based approach to our customers.

11. Which rights as a customer do I have?
You have the right at any time, for reasons arising out of your particular situation, to prevent the processing of personal data relating to you which, pursuant to Article 6 (1) lit. F EU-DSGVO (data processing based on a balance of interests) takes place, objecting. This also applies to profiling based on this provision within the meaning of Art. 4 No. 4 EU-GDPR, which can be for customer consultation and support. If you object, we will no longer process your personal data. In addition, according to Art. 15 EU-GDPR you have a permanent right of withdrawal to your consent to data processing for further purposes, should you have given us consent to this form. The objection can be made in each case form-free to the contact address known to you.

Each data subject has the right to complain to the supervisory authority if it considers that the processing of the data concerning them violates data protection provisions. The right to complain may in particular be made with the supervisory authority of your state or be asserted at the place of the material breach. An up-to-date list of the competent supervisory authorities can be found under Version https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

08.05.2018, SAFARI Aktuell




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